TERMS AND CONDITIONS

The following terms and conditions is a contract between an individual user and JPF External Cleaning Services. We have public liability up to £1,000,000.

Pressure washing

Pricing is subject to a site visit and inspection. 

Access to water supply is normal. 

Pressure washing can loosen or remove new, unsound, broken, damaged or perished surfaces, pointing, blocks, paving stones and insecure brickwork. – In all cases, any reinstatement will be the customer’s responsibility.

Payment is required after work carried out minus any deposit. 

Harmful Chemicals may be used when working on patio, driveways and deckings, JPF exterior services will inform client when they will be used. 

Window cleaning

Unless otherwise stated, all windows will be cleaned. Although, if we deem certain windows inaccessible or unsafe to clean, we will not clean them.

We operate in all weather conditions excluding very heavy rain, wind speeds over 30mph.

For cover under our customer satisfaction guarantee you must register your complaint within 24 hours of the service being completed. Complaints after this 24 hour period will be dealt with at our discretion.

We accept no liability for damage caused by decorative or structural defects , or conditions at your property/premises, such as, but not limited to, ill-fitting windows, doors, fascia’s, guttering, window/conservatory trims, unsecured windows and doors, leaking seals, decorative bars stuck on glass, rotting frames, flaking paint, open/broken trickle vents, etc.

Should we be unable to access any part of your property/premises due to locked gates etc., we will only clean the accessible areas, such as front or side/s. This will typically be charged at 75% of the total clean cost. We will be unable to return to clean the restricted area until the next scheduled clean. To avoid this, please ensure safe access is available. We will only find a safe method of climbing over locked gates and walls if you have given us prior consent to do so. If you would like us to hold a key/access code or give us permission to climb over your gate/wall, please contact us.

Some water Spotting may occur on first cleans when using the water fed pole. 

Please note that due to the nature of removing these types of debris normally what we term as ‘Builders Cleans’ we can not guarantee that it is so ingrained into the glass that removal may cause a slight scratch. All due care will be taken to avoid this, however, JPF exterior cleaning services can not be liable for any marks left post cleaning.

Due to insurance liabilities, we will be unable to move obstacles such as, but not exclusive to: heavy flowerpots and garden furniture (residential) filling cabinets and items on internal window sills (commercial). If these or any other item we deem to restrict access to an area of your property/premises, we will be unable to clean it.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Roof cleaning

Although high pressure is not used on residential siding, damage can still occur due to poor maintenance, neglect to the property, and/or low grade building materials. Homeowners should consult with their homebuilder to insure that their home’s materials are able to be cleaned. It is the responsibility of the homeowner to insure that their property has been maintained in accordance with its manufacture’s recommendations and any defects or areas of concern are repaired prior to washing to insure a watertight, surface. The Homeowner assumes all of these risks and takes responsibility for any damage that occurs due to the above explanations. On the date of service, the Company will walk around the property and provide the client with a written examination of pre-existing damage. This document is not all encompassing, as new damage can become apparent while the surfaces are being cleaned. A walk around may not happen on every job we undertake.  When new damage is found, the Company will cease all cleaning efforts until the client can see the damage and acknowledge its existence.

Sodium hypochlorite maybe used on tough algae areas. Advised that children, pets and plants should be cleared away from the working area. 

  1. Please have all windows & doors shut tightly.

  2. Please have all pets inside

  3. Clear the work areas of all items and remove all flags, doormats, vehicles, or sensitive materials from the areas being washed.

JPF Exterior cleaning services shall only be obligated under this Contract for structural damages which are a direct result of operator error, gross negligence, or willful misconduct. Damages must be discovered and reported within 3 calendar days of said completion. Upon receipt of written notice The Company shall be allowed 30 calendar days from date of receipt for the purpose of inspecting the premises.

By accepting an estimate, the Client agrees that all the specifications and conditions are satisfactory and hereby accepted.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Solar panel Cleaning

The system we use is 100% Pure Water System which leaves the Solar Panels spotless and streak free, we use a specially designed Solar Brush that will not damage the panel surface, we do not use any chemicals that could hurt or damage the solar panels.

Solar panel should be inspected by client for any loose panels that might be loose.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Black spot removal

The use of sodium hypochlorite (the common substance of household  Bleach, but more concentrated) 14-15% will be used which is a harmful substance if ingested. Children and pets should be kept well away from working area until professional has said its safe and thoroughly rinsed area. 

Orange spotting may occur. 

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

Sometimes if more than one coat of solution is required we may need to return another day and treat this. A extra fee may be required.  

Gutter cleaning

By using our service you agree to pay the full quoted amount on completion of the works. All of our prices are fixed, however if the Customer provides improper details and information then the Company has the right to amend any previous evaluations and may increase the price originally quoted for.

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.

  The Company provides a 3 month guarantee on any gutter clearance work carried out. If the Customer notices and can prove there are any blockages in their guttering after the work has been completed, we will return to clear the blockage free of charge.

Cladding, soffit and fascia cleaning

In the event that one of our technicians discovers an issue during the works which will require significantly increased labour time and/or different parts/materials than that originally quoted, a re-quotation will be provided to the Customer.